Here at BumBum Bacana we want you to feel happy and satisfied in our clothing, and we promise to accept the return or exchange of an item as long as it bides by the specific conditions of returns and exchanges listed below.
Only regular priced items may be refunded or exchanged. Clearance/Sale items cannot be refunded. All sales are final on clearance/sale items.
Once your order is received, common sense dictates you should inspect it carefully. All claims for shortages, damages, incorrect merchandise or wrong items invoiced must be made immediately, either by phone, fax or email. We also ask that the original tags are attached to the item of purchase.
We recommend insuring your return to avoid loss and damages. We will refuse to accept any worn, laundered or altered item as well as stained with deodorant, makeup, lipstick, spray tan, etc.
We will refuse to accept discontinued items. We will not accept custom made items.
There is a reasonable time to exchange and return items. We will refuse to accept merchandise after 14 days of purchase.
When trying on clothes, be very careful not to step on them (no shoes please) or stain them with makeup, lipstick or spray tan, especially the light colors. And if the clothes are stained with deodorant, you will have to make the effort and rub them to leave no mark before returning them.
If an item turns out damaged after being used once (open seams, rhinestone/grommet/label comes off, or discoloration), it might be a factory defect and only then we will accept it back. But we will not accept items that have not complied with our washing instructions.
Before returning any item that you may consider a factory defect, please check it thoroughly, especially discolored items, as discoloration may have been the main cause for not following the care instructions.
We reserve the right to refuse a return or exchange, and will provide you with a reasonable explanation upon request. We thank you in advance for your understanding.
Please contact Customer Service, email@example.com
*Please note that we do NOT refund the price of shipping
Please mail all exchanges and returns to:
BumBum Bacana Fitness Apparel
2114 N. Flamingo Rd
Pembroke Pines, FL 33028
Wash separately in cool water, inside out and gentle cycle. Do not use bleach or softeners, only mild soap. Do not wrist or twist. Do not leave soaking. Line dry in shade. Do not tumble dry. Do not dry clean. Do not iron.
If these instructions are followed, they will cause no harm to the product. We are not accountable for failure to follow them.
If you have any questions, please feel free to contact us.